Privacy Policy

Your privacy is important to us. This Privacy Policy covers what we collect and how we use, disclose, transfer and store your information.

The data controller is Boxpark Ltd, Unit 3 Diplocks Yard, 73 North Road, Brighton, East Sussex BN1 1YD

Our Data Protection Officer can be contacted by email at or by telephone on 01273 579 939, or by post: Boxpark Ltd, Unit 3 Diplocks Yard, 73 North Road, Brighton, East Sussex BN1 1YD

What information do we collect?

We collect information from you if;

  • you visit one of our sites, which stipulates on entry you need to sign up to the Boxpark Black Card
  • you subscribe to our newsletter
  • you submit an enquiry one of our forms
  • you book a ticket for an event
  • when you engage with us on social media
  • when you enter prize draws or competitions
  • when you choose to complete any surveys we send you
  • when you fill in any forms e.g if you have an accident at any of our sites, lost property etc
  • when you use our free wifi at any of our sites
  • when you visit one of our sites which have CCTV systems operating for the security of both customers and staff
  • when you visit one of our sites we may have photography / recording / filming taking place that may be used for promotional material

What do we use your information for?

Any of the information we collect from you may be used in one or more of the following ways:

  • Black Card holders also receive news via email about special offers and promotions, they can opt out of all these comms at any time. 
  • to respond via supplied contact details regarding your enquiry (email, telephone or post)
  • to personalise your experience (your information helps us to better respond to your individual needs)
  • to improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you
  • to send periodic emails about our company, product news or service information, etc.
  • to promote our tenants, events and sites over our social media channels
  • to administer any of our prize draws or competitions which you enter, based on your consent given at the time of entering
  • if we discover any criminal activity or alleged criminal activity through our use of CCTV, fraud monitoring and suspicious transaction monitoring, we will process this data for the purposes of preventing or detecting unlawful acts.
  • to send you communications required by law or which are necessary to inform you about our changes to the services we provide you e.g. updates to this Privacy Notice
  • to create rich and engaging content for our website, social media and newsletters through the medium of photography and videography

How do we protect your information?

Boxpark Black Card - Data sent from our 3rd party Passkit to Sprout Send. In order to comply with the government guidelines BOXPARK collects minimal information. This information is used to personalise the BOXPARK Black Card, and the data is securely stored and managed via the PassKit platform. All data is protected at rest and in transit. TLS encryption is required and enabled by default for data being transmitted to and from the PassKit Service (data in transit). Data at rest is encrypted using AES256 encryption. Only authorised BOXPARK personnel can access this data via the PassKit platform.

Email subscriptions: Data sent to our third-party data processor (Sprout Send) is secure and adheres to GDPR regulation. 

Submitted enquires (from any enquiry form): Data sent to our third-party data processor (FormStack) is secure and adheres to GDPR regulation.

Ticket bookings (from event booking forms): Data sent to our third-party data processor (EventBrite) is secure and adheres to GDPR regulation. 

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all areas of our website using ‘https’ technology.

Access to your personal data is password-protected. We regularly monitor our system for possible vulnerabilities and attacks, and we regularly update our passwords to ensure maximum security.

How we use cookies

See our Cookie Policy for information on the cookies we use.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties any personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you. Such trusted parties may have access to personally identifiable information on a need-to-know basis and will be contractually obliged to keep your information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Your Consent

By using our site, you consent to this privacy policy. You have the right to request a copy of any information we hold about you at any time. Please contact...

GDPR Data Officer: Boxpark Ltd, Unit 3 Diplocks Yard, 73 North Road, Brighton, East Sussex BN1 1YD


Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on Oct 25th, 2021.

Contacting us (GDPR Data Officer)

If there are any questions regarding this privacy policy you may contact our GDPR Data Officer using the information below.

GDPR Data Officer: Boxpark Ltd, Unit 3 Diplocks Yard, 73 North Road, Brighton, East Sussex BN1 1YD


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