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COVID-19 Coronavirus Update

— 19 Mar 2020, 10:00 by Tashia Cameron


The UK current risk status of Coronavirus (COVID-19) is high (19 March 2020). 

KEEP UPDATED WITH THE UK GOVERNMENT'S ADVICE

Whilst we are still open, the wellbeing of all our customers, employees and traders is our number one priority, and therefore we are taking increased measures to ensure we are maintaining a safe and sterile environment for everyone. 
 
As a commercial landlord, we have a contractual obligation to keep our three sites open to enable our tenants to continue trading. With over 75 traders across our sites including street food, retail and leisure, we also have a responsibility to support these small, independent businesses and their employees who will be significantly affected by the pandemic. 

However, we welcome a complete shutdown of all London bars and restaurants for a short time to protect the public, and we anticipate the Government will announce this in the next few days. In the meantime, it’s crucial that we do everything we can to help our traders throughout this crisis, and therefore we have introduced reduced rent rates and service charge payments, as well as enabling flexibility on opening hours to accommodate their needs. 

We are fully aware that the Government has released guidelines on social distancing, self-isolating, and has advised that the public avoid pubs, bars and restaurant, so in response to this, we are focusing on optimising food deliveries for our F&B operators to ensure they can drive online sales with the loss of physical customers. 

We have decided to postpone all large scale events until further notice, a few small scale events at each site will continue to run as scheduled and any changes or postponement will be communicated via our website and social media channels.
 
In addition, we have taken the following measures of precaution to combat the spread of Coronavirus:

  • All customers and tenants are required to use hand sanitiser at the entrance of each site
  • Increase cleaning and disinfecting touch points (i.e. handles and buttons) every 20 minutes
  • Removing communal items such as condiment bottles to avoid the risk of cross-contamination
  • Traders are being updated with delivery company best practice guidelines including packaging types and drop-&-go delivery
  • Staff and Traders fully briefed in containment and anti-coronavirus techniques and routines

If you have any symptoms such as a fever, persistent cough, or have recently returned from an affected area, to ensure the safety of everyone on our sites, we ask that you please wait until you’re feeling better before visiting. 

We’re closely following guidance from the World Health Organisation and Public Health England, and will continue to monitor the situation.

All visitors and staff are being asked to follow the current guidelines on maintaining personal hygiene. See hand-washing technique below.

 

handrub handwash

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